Concerns or complaints should be raised within three months of the incident or event to which the complaint relates. When the complaint relates to a series of incidents or events, it should be raised within three months of the latest incident or event.
We have four stages to our complaints procedure. The aim is to try to deal with the complaint, to the satisfaction of the complainant, at the earliest possible stage. Only if the complaint cannot be resolved at the informal stage would it escalate to the formal stages. Only if the complaint cannot be subsequently resolved at the formal stages would it escalate to a complaint panel hearing.
You can read our Complaint Policy in full here.